# FAQ > Frequently Asked Questions ## Home Insurance Basics - [Q: What is a deductible?](http://faq.hippo.com/en/articles/4733868-q-what-is-a-deductible.md) - [Q: What is Evidence of Insurance and when do you need it?](http://faq.hippo.com/en/articles/4733874-q-what-is-evidence-of-insurance-and-when-do-you-need-it.md) - [Q: What is a peril and what qualifies as an insurable peril?](http://faq.hippo.com/en/articles/4733878-q-what-is-a-peril-and-what-qualifies-as-an-insurable-peril.md) - [Q: What is dwelling insurance?](http://faq.hippo.com/en/articles/4733882-q-what-is-dwelling-insurance.md) - [Q: What is an insurance limit?](http://faq.hippo.com/en/articles/4733884-q-what-is-an-insurance-limit.md) - [Q: What is an umbrella insurance policy?](http://faq.hippo.com/en/articles/4733886-q-what-is-an-umbrella-insurance-policy.md) - [Q: What is an insurance score?](http://faq.hippo.com/en/articles/4733887-q-what-is-an-insurance-score.md) - [Q: What is a limit of liability and a special limit of liability?](http://faq.hippo.com/en/articles/4733889-q-what-is-a-limit-of-liability-and-a-special-limit-of-liability.md) - [Q: What is negligence?](http://faq.hippo.com/en/articles/4733893-q-what-is-negligence.md) - [Q: Are home insurance and homeowners insurance the same thing?](http://faq.hippo.com/en/articles/4733909-q-are-home-insurance-and-homeowners-insurance-the-same-thing.md) - [Q: What is the difference between an EOI and a declaration page?](http://faq.hippo.com/en/articles/4733910-q-what-is-the-difference-between-an-eoi-and-a-declaration-page.md) - [Q: What’s the difference between replacement cost and actual cash value?](http://faq.hippo.com/en/articles/4733912-q-what-s-the-difference-between-replacement-cost-and-actual-cash-value.md) - [Q: Does homeowner’s insurance cover a loss resulting from an earthquake?](http://faq.hippo.com/en/articles/4733913-q-does-homeowner-s-insurance-cover-a-loss-resulting-from-an-earthquake.md) - [Q: Does my homeowner’s insurance policy cover a flood loss?](http://faq.hippo.com/en/articles/4733918-q-does-my-homeowner-s-insurance-policy-cover-a-flood-loss.md) - [Q: What if my insurance application is denied or I didn’t get the best premium due to my prior losses?](http://faq.hippo.com/en/articles/4733921-q-what-if-my-insurance-application-is-denied-or-i-didn-t-get-the-best-premium-due-to-my-prior-losses.md) - [Q: What does it mean to “schedule personal property” when it comes to homeowners insurance, and what are the benefits of scheduling personal property?](http://faq.hippo.com/en/articles/4733923-q-what-does-it-mean-to-schedule-personal-property-when-it-comes-to-homeowners-insurance-and-what-are-the-benefits-of-scheduling-personal-property.md) - [Q: What's the difference between real property and personal property?](http://faq.hippo.com/en/articles/4733928-q-what-s-the-difference-between-real-property-and-personal-property.md) - [Q: What is owner’s title insurance, and when would I need it?](http://faq.hippo.com/en/articles/4733929-q-what-is-owner-s-title-insurance-and-when-would-i-need-it.md) - [Q: Who pays for the title insurance?](http://faq.hippo.com/en/articles/4733930-q-who-pays-for-the-title-insurance.md) - [Q: Is homeowners insurance tax deductible?](http://faq.hippo.com/en/articles/4733941-q-is-homeowners-insurance-tax-deductible.md) - [Q: When should I actually buy homeowners insurance?](http://faq.hippo.com/en/articles/4733944-q-when-should-i-actually-buy-homeowners-insurance.md) - [Q: Why is homeowners insurance important?](http://faq.hippo.com/en/articles/4733946-q-why-is-homeowners-insurance-important.md) - [Q: How does homeowners insurance work?](http://faq.hippo.com/en/articles/4733947-q-how-does-homeowners-insurance-work.md) - [Q: How long does it take to get home insurance?](http://faq.hippo.com/en/articles/4733948-q-how-long-does-it-take-to-get-home-insurance.md) - [Q: What factors can influence home insurance premiums?](http://faq.hippo.com/en/articles/4733949-q-what-factors-can-influence-home-insurance-premiums.md) - [Q: Do I need home insurance?](http://faq.hippo.com/en/articles/4733950-q-do-i-need-home-insurance.md) - [Q: When should I start shopping for homeowners insurance?](http://faq.hippo.com/en/articles/4733945-q-when-should-i-start-shopping-for-homeowners-insurance.md) - [Q: Can my homeowners insurance be canceled because my house is empty/vacant?](http://faq.hippo.com/en/articles/4733954-q-can-my-homeowners-insurance-be-canceled-because-my-house-is-empty-vacant.md) - [Q: What are insurance exclusions, and where can I find exclusions in my homeowners policy?](http://faq.hippo.com/en/articles/4733958-q-what-are-insurance-exclusions-and-where-can-i-find-exclusions-in-my-homeowners-policy.md) - [Q: What is a declaration page, and what information can I typically find there?](http://faq.hippo.com/en/articles/4733961-q-what-is-a-declaration-page-and-what-information-can-i-typically-find-there.md) - [Q: What is my date of issue, and how is it different from my effective date? Where can I find these for my policy?](http://faq.hippo.com/en/articles/4733962-q-what-is-my-date-of-issue-and-how-is-it-different-from-my-effective-date-where-can-i-find-these-for-my-policy.md) - [Q: What are the different types of home insurance deductible options?](http://faq.hippo.com/en/articles/4733963-q-what-are-the-different-types-of-home-insurance-deductible-options.md) - [Q: What does it mean to be underinsured?](http://faq.hippo.com/en/articles/4733964-q-what-does-it-mean-to-be-underinsured.md) - [Q: Will homeowners insurance replace my house if it’s destroyed?](http://faq.hippo.com/en/articles/4733966-q-will-homeowners-insurance-replace-my-house-if-it-s-destroyed.md) - [Q: Can I increase or reduce my coverage once I complete my purchase?](http://faq.hippo.com/en/articles/4733969-q-can-i-increase-or-reduce-my-coverage-once-i-complete-my-purchase.md) - [Q: Is homeowners insurance included in my mortgage payment?](http://faq.hippo.com/en/articles/4733970-q-is-homeowners-insurance-included-in-my-mortgage-payment.md) - [Q: What’s typically not covered by home insurance?](http://faq.hippo.com/en/articles/4733972-q-what-s-typically-not-covered-by-home-insurance.md) - [Q: What’s typically included in home insurance?](http://faq.hippo.com/en/articles/4733973-q-what-s-typically-included-in-home-insurance.md) - [Q: What is loss assessment coverage, and what does it cover exactly?](http://faq.hippo.com/en/articles/4733952-q-what-is-loss-assessment-coverage-and-what-does-it-cover-exactly.md) ## Home Insurance by Hippo - [Q: How do I change my payment method?](http://faq.hippo.com/en/articles/6725387-q-how-do-i-change-my-payment-method.md) - [Q: How do I contact my lender to confirm that my insurance premium payments are being issued?](http://faq.hippo.com/en/articles/6725385-q-how-do-i-contact-my-lender-to-confirm-that-my-insurance-premium-payments-are-being-issued.md) - [Q: Why am I receiving emails from Hippo saying I have not paid?](http://faq.hippo.com/en/articles/6725381-q-why-am-i-receiving-emails-from-hippo-saying-i-have-not-paid.md) - [Q: What is an escrow payment?](http://faq.hippo.com/en/articles/6725374-q-what-is-an-escrow-payment.md) - [Q: Why did my policy premium increase?](http://faq.hippo.com/en/articles/6725363-q-why-did-my-policy-premium-increase.md) - [Q: My policy was canceled because of an inspection. What options do I have?](http://faq.hippo.com/en/articles/6725327-q-my-policy-was-canceled-because-of-an-inspection-what-options-do-i-have.md) - [Q: What happens after the inspection?](http://faq.hippo.com/en/articles/6725323-q-what-happens-after-the-inspection.md) - [Q: Why is my property being inspected?](http://faq.hippo.com/en/articles/6725219-q-why-is-my-property-being-inspected.md) - [Q: What is a home inspection?](http://faq.hippo.com/en/articles/6722315-q-what-is-a-home-inspection.md): FAQ around inspections - [Q: Why the name “Hippo”?](http://faq.hippo.com/en/articles/4734306-q-why-the-name-hippo.md) - [Q: How long have you been around?](http://faq.hippo.com/en/articles/4734310-q-how-long-have-you-been-around.md) - [Q: Who’s the team behind Hippo?](http://faq.hippo.com/en/articles/4734311-q-who-s-the-team-behind-hippo.md) - [Q: Hippo is a relatively new company. How do I know you’re stable?](http://faq.hippo.com/en/articles/4734313-q-hippo-is-a-relatively-new-company-how-do-i-know-you-re-stable.md) - [Q: What is your financial rating?](http://faq.hippo.com/en/articles/4734314-q-what-is-your-financial-rating.md) - [Q: Which states are you licensed to sell insurance?](http://faq.hippo.com/en/articles/4734315-q-which-states-are-you-licensed-to-sell-insurance.md) - [Q: How long does it take to get home insurance from Hippo?](http://faq.hippo.com/en/articles/4734323-q-how-long-does-it-take-to-get-home-insurance-from-hippo.md) - [Q: How am I able to get a reliable quote in just 60 seconds?](http://faq.hippo.com/en/articles/4734326-q-how-am-i-able-to-get-a-reliable-quote-in-just-60-seconds.md) - [Q: How do I switch to Hippo from my current insurance provider?](http://faq.hippo.com/en/articles/4734327-q-how-do-i-switch-to-hippo-from-my-current-insurance-provider.md) - [Q: Will my credit score be affected by applying for a policy?](http://faq.hippo.com/en/articles/4734330-q-will-my-credit-score-be-affected-by-applying-for-a-policy.md) - [Q: Why does my insurance score matter?](http://faq.hippo.com/en/articles/4734331-q-why-does-my-insurance-score-matter.md) - [Q: Is my information kept confidential?](http://faq.hippo.com/en/articles/4734333-q-is-my-information-kept-confidential.md) - [Q: What’s included in my Hippo plan?](http://faq.hippo.com/en/articles/4734339-q-what-s-included-in-my-hippo-plan.md) - [Q: How does Hippo’s coverage compare to other home insurance?](http://faq.hippo.com/en/articles/4734340-q-how-does-hippo-s-coverage-compare-to-other-home-insurance.md) - [Q: Do you cover properties outside the U.S.?](http://faq.hippo.com/en/articles/4734342-q-do-you-cover-properties-outside-the-u-s.md) - [Q: What discounts does Hippo offer?](http://faq.hippo.com/en/articles/4734343-q-what-discounts-does-hippo-offer.md) - [Q: What makes Hippo different from my current carrier?](http://faq.hippo.com/en/articles/4734345-q-what-makes-hippo-different-from-my-current-carrier.md) - [Q: Does Hippo handle property damage from natural disasters differently than other insurance providers?](http://faq.hippo.com/en/articles/4734346-q-does-hippo-handle-property-damage-from-natural-disasters-differently-than-other-insurance-providers.md) ## Policies - [Q: How do you calculate my premium?](http://faq.hippo.com/en/articles/4734350-q-how-do-you-calculate-my-premium.md) - [Q: What are the payment methods accepted by Hippo?](http://faq.hippo.com/en/articles/4734351-q-what-are-the-payment-methods-accepted-by-hippo.md) - [I’m paying for home insurance through an escrow account. Is there anything else I need to do?](http://faq.hippo.com/en/articles/4734354-i-m-paying-for-home-insurance-through-an-escrow-account-is-there-anything-else-i-need-to-do.md) - [Q: What if I miss a premium payment?](http://faq.hippo.com/en/articles/4734359-q-what-if-i-miss-a-premium-payment.md) - [Q: Who do I contact if I have a question about my bill?](http://faq.hippo.com/en/articles/4734361-q-who-do-i-contact-if-i-have-a-question-about-my-bill.md) - [Q: How are you estimating the value of my home?](http://faq.hippo.com/en/articles/4734365-q-how-are-you-estimating-the-value-of-my-home.md) - [Q: I’m refinancing my mortgage. Is there anything I need to do for my insurance policy?](http://faq.hippo.com/en/articles/4734366-q-i-m-refinancing-my-mortgage-is-there-anything-i-need-to-do-for-my-insurance-policy.md) - [Q: How do I know what my policy covers exactly?](http://faq.hippo.com/en/articles/4734369-q-how-do-i-know-what-my-policy-covers-exactly.md) - [Q: What different kinds of policies does Hippo offer?](http://faq.hippo.com/en/articles/4734372-q-what-different-kinds-of-policies-does-hippo-offer.md) - [Q: Can I switch to Hippo if I already have an active insurance policy?](http://faq.hippo.com/en/articles/4734373-q-can-i-switch-to-hippo-if-i-already-have-an-active-insurance-policy.md) - [Q: How do I know what deductible applies to my policy?](http://faq.hippo.com/en/articles/4734374-q-how-do-i-know-what-deductible-applies-to-my-policy.md) - [Q: How do I change my address for my Hippo policy?](http://faq.hippo.com/en/articles/4734375-q-how-do-i-change-my-address-for-my-hippo-policy.md) - [Q: How does my homeowner insurance renewal work?](http://faq.hippo.com/en/articles/4734377-q-how-does-my-homeowner-insurance-renewal-work.md) - [Q: What if I want to cancel my policy?](http://faq.hippo.com/en/articles/4734382-q-what-if-i-want-to-cancel-my-policy.md) ## Endorsements & Coverages - [Q: What exactly is an endorsement? Is it the same as a rider?](http://faq.hippo.com/en/articles/4736780-q-what-exactly-is-an-endorsement-is-it-the-same-as-a-rider.md) - [Q: Do endorsements have deductibles?](http://faq.hippo.com/en/articles/4736781-q-do-endorsements-have-deductibles.md) - [Q: How long is an endorsement valid?](http://faq.hippo.com/en/articles/4736782-q-how-long-is-an-endorsement-valid.md) - [Q: Does Hippo insure short term rental properties \(Airbnb, Vrbo\)](http://faq.hippo.com/en/articles/4808643-q-does-hippo-insure-short-term-rental-properties-airbnb-vrbo.md) - [Q: Do you offer other types of insurance?](http://faq.hippo.com/en/articles/4736785-q-do-you-offer-other-types-of-insurance.md) - [Q: Do you cover flood, wind and earthquake damage?](http://faq.hippo.com/en/articles/4736787-q-do-you-cover-flood-wind-and-earthquake-damage.md) - [Q: Do you sell condo insurance?](http://faq.hippo.com/en/articles/4736788-q-do-you-sell-condo-insurance.md) - [Q: Can I insure multiple properties with you?](http://faq.hippo.com/en/articles/4736789-q-can-i-insure-multiple-properties-with-you.md) - [Q: Can I insure my rental property or vacation home with you? Does Home Insurance cover tenants?](http://faq.hippo.com/en/articles/4736790-q-can-i-insure-my-rental-property-or-vacation-home-with-you-does-home-insurance-cover-tenants.md) - [Q: Can I insure my investment properties with you?](http://faq.hippo.com/en/articles/4736791-q-can-i-insure-my-investment-properties-with-you.md) - [Q: Do you offer other types of insurance as well?](http://faq.hippo.com/en/articles/4736792-q-do-you-offer-other-types-of-insurance-as-well.md) - [Q: Who is an additional insured, and why add them to a home insurance policy?](http://faq.hippo.com/en/articles/4736793-q-who-is-an-additional-insured-and-why-add-them-to-a-home-insurance-policy.md) - [Q: How do I get a landlord insurance policy?](http://faq.hippo.com/en/articles/4736795-q-how-do-i-get-a-landlord-insurance-policy.md) - [Q: Is my spouse/ SO/ rest of my family covered under my policy?](http://faq.hippo.com/en/articles/4736798-q-is-my-spouse-so-rest-of-my-family-covered-under-my-policy.md) - [Q: What is Personal Property Coverage?](http://faq.hippo.com/en/articles/4736799-q-what-is-personal-property-coverage.md) - [Q: What is Other Structures Coverage?](http://faq.hippo.com/en/articles/4736800-q-what-is-other-structures-coverage.md) - [Q: Will Hippo insure trust-owned homes?](http://faq.hippo.com/en/articles/4736801-q-will-hippo-insure-trust-owned-homes.md) - [Q: Does Hippo cover mobile/manufactured homes?](http://faq.hippo.com/en/articles/4736802-q-does-hippo-cover-mobile-manufactured-homes.md) - [Q: What is the difference between blanket coverage and scheduled coverage?](http://faq.hippo.com/en/articles/4736803-q-what-is-the-difference-between-blanket-coverage-and-scheduled-coverage.md) - [Q: What is the difference between open and named perils when it comes to homeowners insurance coverage?](http://faq.hippo.com/en/articles/4736804-q-what-is-the-difference-between-open-and-named-perils-when-it-comes-to-homeowners-insurance-coverage.md) - [Q: What if my belongings are damaged while moving?](http://faq.hippo.com/en/articles/4808666-q-what-if-my-belongings-are-damaged-while-moving.md) - [Q: What if my laptop is stolen or damaged?](http://faq.hippo.com/en/articles/4808652-q-what-if-my-laptop-is-stolen-or-damaged.md) - [Q: What if my home is robbed?](http://faq.hippo.com/en/articles/4736817-q-what-if-my-home-is-robbed.md) - [Q: What if I cannot live in my home due to a covered loss? Will I be reimbursed for additional living expenses?](http://faq.hippo.com/en/articles/4736815-q-what-if-i-cannot-live-in-my-home-due-to-a-covered-loss-will-i-be-reimbursed-for-additional-living-expenses.md) - [Q: What if something happens to my valuables? How can I make sure that I have coverage for my valuables?](http://faq.hippo.com/en/articles/4736816-q-what-if-something-happens-to-my-valuables-how-can-i-make-sure-that-i-have-coverage-for-my-valuables.md) - [Q: What if my pet gets sick or is injured? Does my home insurance policy insure my pet?](http://faq.hippo.com/en/articles/4736814-q-what-if-my-pet-gets-sick-or-is-injured-does-my-home-insurance-policy-insure-my-pet.md) - [Q: What if something happens while I am on vacation? Is my property covered while I am away from my home?](http://faq.hippo.com/en/articles/4736813-q-what-if-something-happens-while-i-am-on-vacation-is-my-property-covered-while-i-am-away-from-my-home.md) - [Q: What if a tree from my neighbor’s yard fell and destroyed my fence. Does my policy pay for the damage, or does my neighbor’s policy? What about the tree removal?](http://faq.hippo.com/en/articles/4736812-q-what-if-a-tree-from-my-neighbor-s-yard-fell-and-destroyed-my-fence-does-my-policy-pay-for-the-damage-or-does-my-neighbor-s-policy-what-about-the-tree-removal.md) - [Q: What if the food in my refrigerator and freezer went bad because I lost power in my home. Does my policy provide coverage for this?](http://faq.hippo.com/en/articles/4736811-q-what-if-the-food-in-my-refrigerator-and-freezer-went-bad-because-i-lost-power-in-my-home-does-my-policy-provide-coverage-for-this.md) - [Q: What if something happens to my self-storage locker? Is it covered under my homeowners policy?](http://faq.hippo.com/en/articles/4736809-q-what-if-something-happens-to-my-self-storage-locker-is-it-covered-under-my-homeowners-policy.md) - [Q: What if I need to increase or reduce my coverages?](http://faq.hippo.com/en/articles/4736810-q-what-if-i-need-to-increase-or-reduce-my-coverages.md) - [Q: What if I’ve had prior home or renters insurance claims, can I still get coverage?](http://faq.hippo.com/en/articles/4736808-q-what-if-i-ve-had-prior-home-or-renters-insurance-claims-can-i-still-get-coverage.md) - [Q: What if there is a home heating spill on my property?](http://faq.hippo.com/en/articles/4736807-q-what-if-there-is-a-home-heating-spill-on-my-property.md) ## Claims - [Q: What’s considered a claim emergency?](http://faq.hippo.com/en/articles/4736846-q-what-s-considered-a-claim-emergency.md) - [Q: What is a Proof of Loss in an insurance claim?](http://faq.hippo.com/en/articles/4736843-q-what-is-a-proof-of-loss-in-an-insurance-claim.md) - [Q: What is an insurance loss inspection?](http://faq.hippo.com/en/articles/4736841-q-what-is-an-insurance-loss-inspection.md) - [Q: How do I prevent home insurance claims?](http://faq.hippo.com/en/articles/4736840-q-how-do-i-prevent-home-insurance-claims.md) - [Q: How long do homeowners insurance claims stay on your record?](http://faq.hippo.com/en/articles/4736839-q-how-long-do-homeowners-insurance-claims-stay-on-your-record.md) - [Q: I’ve had prior home or renters insurance claims, can I still get coverage?](http://faq.hippo.com/en/articles/4736838-q-i-ve-had-prior-home-or-renters-insurance-claims-can-i-still-get-coverage.md) - [Q: What happens if I need to submit a claim?](http://faq.hippo.com/en/articles/4736860-q-what-happens-if-i-need-to-submit-a-claim.md) - [Q: What does Hippo’s Claims Concierge do?](http://faq.hippo.com/en/articles/4736859-q-what-does-hippo-s-claims-concierge-do.md) - [Q: How does your Preferred Partner Network work?](http://faq.hippo.com/en/articles/4736858-q-how-does-your-preferred-partner-network-work.md) - [Q: How do I get paid for a claim?](http://faq.hippo.com/en/articles/4736857-q-how-do-i-get-paid-for-a-claim.md) - [Q: How do you calculate the value of my personal property during a claim?](http://faq.hippo.com/en/articles/4736855-q-how-do-you-calculate-the-value-of-my-personal-property-during-a-claim.md) - [Q: What do I need to submit a claim, i.e., documents, inventory, etc.?](http://faq.hippo.com/en/articles/4736851-q-what-do-i-need-to-submit-a-claim-i-e-documents-inventory-etc.md) - [Q: How have advances in technology made the claims process easier for me as the homeowner?](http://faq.hippo.com/en/articles/4736849-q-how-have-advances-in-technology-made-the-claims-process-easier-for-me-as-the-homeowner.md) - [Q: What are the possible inspection methods Hippo may use to handle my claim?](http://faq.hippo.com/en/articles/4736848-q-what-are-the-possible-inspection-methods-hippo-may-use-to-handle-my-claim.md) - [Q: What is liability protection?](http://faq.hippo.com/en/articles/4736869-q-what-is-liability-protection.md) - [Q: What kind of protection do I need against liability claims?](http://faq.hippo.com/en/articles/4736867-q-what-kind-of-protection-do-i-need-against-liability-claims.md) - [Q: Does my liability coverage extend to vacant land I own or rent?](http://faq.hippo.com/en/articles/4736865-q-does-my-liability-coverage-extend-to-vacant-land-i-own-or-rent.md) - [Q: What does my liability coverage cover?](http://faq.hippo.com/en/articles/4736862-q-what-does-my-liability-coverage-cover.md) - [Q: What are my liability limits?](http://faq.hippo.com/en/articles/4736861-q-what-are-my-liability-limits.md) ## My Account - [Q: What information do I need to create an account or log in?](http://faq.hippo.com/en/articles/4736882-q-what-information-do-i-need-to-create-an-account-or-log-in.md) - [Q: What can I access once I log into My Account?](http://faq.hippo.com/en/articles/4736881-q-what-can-i-access-once-i-log-into-my-account.md) - [Q: Can I download documents from My Account?](http://faq.hippo.com/en/articles/4736880-q-can-i-download-documents-from-my-account.md) - [Q: How do I update my information on My Account?](http://faq.hippo.com/en/articles/4736877-q-how-do-i-update-my-information-on-my-account.md) - [Q: How do I check my payment status?](http://faq.hippo.com/en/articles/4736876-q-how-do-i-check-my-payment-status.md) - [Q: How do I pay outstanding balances?](http://faq.hippo.com/en/articles/4736874-q-how-do-i-pay-outstanding-balances.md) - [Q: How long does it take for payments to post to My Account?](http://faq.hippo.com/en/articles/4736873-q-how-long-does-it-take-for-payments-to-post-to-my-account.md) - [Q: How long does it take for changes to post to My Account?](http://faq.hippo.com/en/articles/4736872-q-how-long-does-it-take-for-changes-to-post-to-my-account.md) - [Q: Is My Account secure?](http://faq.hippo.com/en/articles/4736871-q-is-my-account-secure.md) - [Q: What happens to My Account if I cancel my policy?](http://faq.hippo.com/en/articles/4736870-q-what-happens-to-my-account-if-i-cancel-my-policy.md) ## Contact Hippo - [Q: When can I reach someone at Hippo?](http://faq.hippo.com/en/articles/4736911-q-when-can-i-reach-someone-at-hippo.md) - [Q: How can I find resources and help myself on the Hippo website?](http://faq.hippo.com/en/articles/4736912-q-how-can-i-find-resources-and-help-myself-on-the-hippo-website.md)