A: Claims emergencies are instances that could impact your health, your home’s security or face the risk of damage. We know this could mean a great many things, so if your home is damaged and needs some type of emergency service, please call Hippo Claims Department right away, and we can help get the process started. Some examples that need immediate attention include standing water in the interior of your home, if a storm created openings to the roof or exterior of your home or any other situation where further damage is being done to your home.